We aim to help you gain compensation for mis-sold financial products

PRIVACY POLICY

The Data Controller

The Controller is United Claims Management Ltd and we are committed to complying with the UK’s Data Protection Law and the General Data Protection Regulation (GDPR) for the protection of Personal Data, as well as the principles of data security in the configuration of our services. We can be contacted at Registered office address Birch Lea, Hollow Meadows, Sheffield S6 6GH.

Main trading address: Birch Lea, Hollow Meadows, Sheffield, S6 6GH

Postal Address: Birch Lea, Hollow Meadows, Sheffield, S6 6GH

VAT number: 208027830

Telephone number: 0114 2630003

We are regulated by the Ministry of Justice CRM number 33416 registered in England under Company Number 08632359

This site is owned and operated by United Claims Management Ltd, which is a Claims Management Company.

United Claims Management Ltd understands that your privacy is important to you and that you care about how your Personal Data is used.  We respect and value the privacy of everyone who visits this website, www.unitedclaims.co.uk. Our site will only collect and use Personal Data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it.  Your acceptance of this Privacy Policy is deemed to occur upon your first use of our site.  You will be required to read and accept this Privacy Policy when signing up for an Account.  If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.

If you have any questions about this Privacy Notice or how we use your Personal Data, please contact by using our email address enquiries@unitedclaims.co.uk.

What data is being collected and processed?

What is Personal Data

Personal Data is defined by the General Data Protection Regulation (GDPR) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.

Personal Data is, in simpler terms, any information about you that enables you to be identified.  Personal Data covers information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The purpose of processing your personal information is to allow us to administer your account with us and to provide the products and services you have requested from us. In order to enter into an agreement with United Claims Management Ltd, we will collect, store and use elements of your Personal Data. The lawful basis for processing of this Personal Data is known as Contractual Basis and is necessary by United Claims Management Ltd in order to administer your account and to provide the products and services you have requested from us.

You will be required to provide Personal Data, and this is a requirement to enter into Contract.  You are obliged to provide this data. Failure to provide this Personal Data may mean we will be unable to execute the contract and could result in termination of our services.

When engaging United Claims Management Ltd you will usually need to disclose the following:

  • Name;
  • Date of Birth;
  • Gender;
  • Address;
  • Email address
  • Telephone number;
  • Business name;
  • Job title;
  • Profession;
  • Payment information.

Your Personal Data will be used for one of the following purposes:

  • Providing and managing your access to the site;
  • Personalising and tailoring your experience on our site;
  • Supplying our products services to you. Your personal details are required in order for us to enter into a contract with you;
  • Personalising and tailoring our services for you;
  • Communicating with you. This may include responding to emails or calls from you;
  • Supplying you with information by email or post that you have opted-in to (you may unsubscribe or opt-out at any time by emailing enquiries@unitedclaims.co.uk);
  • Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience.

We will also monitor, record, store and use any telephone call, email or other electronic communications with you for training purposes so that we can check any instructions given to us and to improve the quality of our customer service.

We will also process your details through our internal systems to enable us to send you relevant communications. The lawful basis for processing this information internally will be Legitimate Interests. Any email communications we send will, however, comply with the Privacy and E-communications Regulation (PECR.) If you have chosen to opt-in to our direct marketing communications, we will use your information to tell you about products and services available from us which may be of interest to you. We may also use your information to tell you about products and services from our approved partners. You have a right to opt-out of our direct marketing communications at any time. You can opt-out by following the unsubscribe instructions at the bottom of the communication or by emailing enquiries@unitedclaims.co.uk.

If at any time we intend to further process your Personal Data for a reason not originally communicated, we shall provide you, prior to that processing taking place, all relevant information on the additional processing.

How long will the Data be stored for?

Where possible, United Claims Management Ltd will take steps to erase any Personal Data that is no longer necessary for the purposes for which it is collected or otherwise processed, or if you have withdrawn consent for its processing and retention. As a general rule, if you currently have a contract or intend to enter into a contract with United Claims Management Ltd, we will store the data for a period of six years after the contract ends, for compliance with our general legal obligations and for the exercise or defence of any legal claims.

How long will the Data be stored for?

Where possible, United Claims Management Ltd will take steps to erase any Personal Data that is no longer necessary for the purposes for which it is collected or otherwise processed, or if you have withdrawn consent for its processing and retention. As a general rule, if you currently have a contract or intend to enter into a contract with United Claims Management Ltd, we will store the data for a period of six years after the contract ends, for compliance with our general legal obligations and for the exercise or defence of any legal claims.

Sharing of Data with other Data Controllers/Processors

United Claims Management Ltd currently does not share your Personal Data with any Third parties and Third Countries.  If this does change we will notify you prior to that processing and advice the categories of recipients who we will send your information to.  We will also advise what safeguards exist (i.e. the existence of an Adequacy agreement in place with the Commission).

Website Visitors

When you visit United Claims Management Ltd we use one third-party service, Google Analytics to collect standard Internet log information.  Things like how long you visited us for, the pages you looked at, where you’re based, and – in some cases – your company or organisation name using reverse IP Lookup.

It’s all useful for us in improving our website – and all processed in a way that doesn’t identify you personally.  You can find out more about how we use Cookies further below.

How we use Cookies

A Cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, it becomes a unique identifier and may also include information about your usage or your preferences.  That’s how websites and web applications can analyse traffic, see how often you visit as an individual or tailor themselves to your needs, likes and dislikes.

We use traffic log cookies – files that identify which pages are being used.  These help us analyse our traffic and improve our website by tailoring it to the visitor trends we see.  We only use this information for statistical analysis and then remove it from the system.

Cookies mean we can monitor which pages you find useful.  They don’t give us any access to your computer or any information about you, other than data you have chosen to share with us.

You can choose to accept or decline cookies – although accepting them offers the better experience.  Your web browser probably accepts them by default, but that’s easily changed in your browser settings.

Subject access requests

Under GDPR, you have the right to ‘block’ or request the deletion or removal of Personal Data to prevent further processing.  This right to erasure is also known as ‘the right to be forgotten’.  Specific circumstances in which you can request the deletion of removal of Personal Data includes:

  • Where the Personal Data is no longer necessary for the purposes for which it is collected or otherwise processed;
  • Where you withdraw Consent;
  • When you object to the processing and there is no overriding Legitimate Interest for continuing the processing, as well as the right to data portability;
  • Where the Personal Data was unlawfully processed (i.e. otherwise in breach of GDPR);
  • Where the Personal Data has to be erased in order to comply with a legal obligation;
  • In case a deletion is not possible due to legal, statutory or contractual retention periods, or if it requires disproportionate efforts or prejudices your legitimate interests, the data will be blocked instead of deleted.

You also have the right to see what personal information we are processing. This can be requested by emailing our Data Protection Officer. There will be no charge for this service. If, however, you log multiple requests, then there may be a nominal charge which we will request to cover the administration of these request.

You may also request from us a copy of the Personal Data which has been processed through automated means This will be provided in a structured, commonly used, and machine-readable format (where technically feasible) which you may then transmit to another Controller. You have the right to request us to send this to another Controller on your behalf, but only if this is technically feasible for us to do so.

It’s also in everyone’s interest that any information we hold is accurate.  If you believe that any information we’re holding is incorrect or incomplete, email or write to us at the above address – we’ll get it corrected right away.

Withdrawing Consent

You have the right to withdraw your Consent for us to collect, process and store your data at any time.  If you wish to withdraw your Consent then please confirm this in writing to our Data Protection Officer.

Right to complain

If you have a complaint about any aspect of Data Protection or if you feel your privacy has been breached by us, we would like to hear from you. To help us investigate and resolve your concerns as quickly as possible, please contact our Data Protection Officer.

Further information about your rights can also be obtained from your local Citizens Advice Bureau.

If you are unhappy with the final response you have received from United Claims Management Ltd, you have the right to complain to the Supervisory Authority, the Information Commissioner’s Office (ICO) within three months of your last meaningful contact with us. You can call the ICO on 0303 123 1113 or by visiting their website: https://ico.org.uk/.

Links to other Third-party Websites

Please note that this Privacy Notice only applies to United Claims Management Ltd and we are not responsible for and have no control over, information that is submitted to or collected by third parties, such as those where our website may provide links and banner advertisements to third-party sites. Since we do not control these websites, you are responsible for reviewing and abiding by the Privacy Policies of those third-party sites to ensure they comply with the applicable Data Protection Regulations.

 

Changes to the Privacy Policy

Due to any further development of our website, changes to Government Regulations or the implementation of new technologies, this Policy will be reviewed and may change, from time to time.  United Claims Management Ltd reserves the right to change this Data Protection information at any time with effect for the future. The revised Policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it. We, therefore, recommend you read the current Data Protection information again from time to time.