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PRIVACY POLICY

Who are we?

We are United Claims Management Ltd, a claims management company that is authorised and regulated by the Financial Conduct Authority.  We can be contacted on the below contact details:

  • Email: sue@unitedclaims.co.uk
  • Telephone: 0114 263 0003
  • Address: United Claims Management Ltd, Birch Lea, Hollow Meadows, Sheffield, S6 6GH

 

What personal information do we collect from you?

We collect the following personal data from you: your name, postal address,

telephone number, email address, pensions/investment information, bank account details, health data (where relevant), records of telephone and written communications with you.

 

Why do we collect and use your personal information?

We collect and use your personal information in order for us to provide you with our claims management service.

 

What is our lawful basis for handling your personal information?

Under the General Data Protection Regulation (GDPR) we must have a lawful basis to legally handle your personal information. The lawful basis that we rely upon are as follows:

  1. Contract – to take steps, at your request, to enter into a contract to provide our claims management services and to perform our obligation under the contract;
  2. Legal obligation – to maintain a record of written and telephone communications with you, to share your personal information with law enforcement agencies and regulatory bodies if required to do so by law;
  3. Legitimate interests – to share your personal information with third parties such as solicitors or debt collection agencies to recover outstanding service fees, to share your personal information with third party professional service providers that we engage and to share your personal information with our successor(s) in the event of a merger or acquisition;
  4. Explicit consent – to handle any health data for the purposes of investigating and/or pursuing your claim.

 

What happens if I do not provide my personal information?

We need your personal information in order to provide our claims management service to you. If we do not collect your personal information we will not be able to provide our services to you.

 

Who will we share your personal information with?

We may share your personal information with law enforcement agencies, fraud prevention agencies and regulatory bodies such as the FCA and HMRC when required to do so by law.

We may engage the services of professional advisers such as compliance consultants, lawyers and accountants who may be given access to your personal information in order to provide their services to us. We will ensure that your personal information is protected by obtaining a written undertaking of confidentiality from the professional service providers.

In the event that we are subject to a merger or acquisition we may share your personal information with the organisation(s) that acquire or merge with our business and/or their professional advisers in the course of the acquisition or merger transaction and thereafter. In such circumstances the latter organisation will be required to use your personal information in the same ways described in this privacy policy.

 

How long will we store your personal information?

We will store your personal information for up to six years from ceasing to be our client. This is to enable us to refer to our records in the unlikely event that you want to lodge a complaint against us within six years.

 

What are your rights in relation to your personal information?

Right to access

You have the right to request copies of the personal information we hold about you at any time.

 

Right to rectification

You have the right to request that we correct any inaccurate personal information we hold about you.

 

Right to erasure

You have the right to request that we delete your personal information from our records.

Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.

 

Right to restrict processing

You have the right to request that we restrict how we use your personal information.

 

Right to object

You have the right to object to the collection and use of your personal information at any time. This includes the right to object the use of your personal information for direct marketing.

 

Right to data portability

You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word or request that your personal information be ported to another controller.

 

Right to withdraw consent

You have the right to withdraw your consent for us to use your personal information at any time.

 

How can I exercise my rights in relation to my personal information?

You can exercise all of your rights by contacting us on any of the above contact details.

 

How do I lodge a complaint about the use of my personal information?

You can lodge a complaint with us directly by contacting us on one of the above contact details.

You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO are the regulator who makes sure that we use your personal information in a lawful way.

You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.